Refund policy
Effective Date: 08-15-2025
At chapatito.com, we take pride in delivering fresh, high-quality Chamoy Antojitos to our customers. Because our products are perishable food items, we cannot accept returns once they have been shipped. However, your satisfaction is very important to us, and we do offer refunds or replacements under certain conditions.
1. Non-Returnable Products
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All candy and food items are final sale and non-returnable for health and safety reasons.
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We cannot issue refunds for orders where the customer provided an incorrect shipping address or failed to collect the package on delivery.
2. Refunds & Replacements Are Available If:
You may request a refund or replacement if:
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You received the wrong item.
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Your order arrived damaged or defective.
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Your package did not arrive due to an error on our part or the shipping carrier.
3. How to Request a Refund or Replacement
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Contact us within 48 hours of delivery at [insert customer support email].
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Include your order number, a description of the issue, and photos of the product/packaging (if damaged or incorrect).
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Once approved, we will either issue a refund to your original payment method or send a replacement at no extra cost.
4. Processing Time
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Approved refunds will be issued within 5–7 business days.
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Replacement orders will be shipped out as quickly as possible, depending on product availability.
5. Contact Us
For any questions or refund requests, please reach out to us:
📧 chapatitochamoyantojitos@gmail.com
📞 (714) 747-6487